What Makes Our Services the BEST?
_edited.jpg)
Staff Training Programs
Unlike other companies, at Shannon's Cleaning Angels all staff are inducted over a 6 week training program.
The program was designed by us, ensuring staff are fully trained in providing and maintaining our standards. But training doesn't stop at our inductory course. We have built 4 different training programs thus far, including specialist training, management training, advanced training and customer service training.
_edited.jpg)
Proactive Management
Our management team often will find issues and correct before they appear to any of our clients.
Our clock in app with geo-field location tracking ensures we know our staff got to work on time (or emergency cover provided).
Managers also provide spot checks, ensuring the venue maintains our standards. If anything slips, managers not only correct, but train staff to prevent long term problems.
_edited.jpg)
The Feedback Process
Should an issue still manage to arise, our team have a 10/10 complaints procedure including call outs for correction upon emergency, 72hour investigative period, including shadowing and training to prevent reoccuring complaints.
We regularly check in with clients to see if there is any feedback. We prefer to deal with issues early on, before they become major.
